But if you have it on say add edit and delete all then your zendesk agent will be able to edit the end user profiles as well
Hubstaff s specially developed zendesk time tracking integration will enable agents to track time directly to inidual zendesk tickets
We have a couple items in the product tray that should not appear we don t currently use chat or talk how do we remove these
Update it s not an option in the drop down if you click edit on the list of people but if you go to their actual profile it is
Zendesk is an innovative customer support system that enables companies to remotely assist customers and address inquiries and problems
The notification that there are unused seats seems rather intentionally hidden showing only in small light font on the zendesk com agent admin people
Form loaded after clicking start here for light agent that will call webservices api and update the ticket
I stand behind my original suggestion because reporting this information in dashboard form is a more effective way to justify to appropriate stakeholders
Note there s only one role for light agents in your account so if you change it it affects all your light agents
Alternatively you can create a custom role specifically for the light agents who create and edit articles
Create a macro that creates an internal note with a phrase you wouldn t have otherwise at the bottom of it the light agent would use this macro to enter
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