ZENDESK LIGHT AGENTS

Zendesk in action

But if you have it on say add edit and delete all then your zendesk agent will be able to edit the end user profiles as well

Support yourself .svg

Hubstaff s specially developed zendesk time tracking integration will enable agents to track time directly to inidual zendesk tickets

We have a couple items in the product tray that should not appear we don t currently use chat or talk how do we remove these

Update it s not an option in the drop down if you click edit on the list of people but if you go to their actual profile it is

Zendesk is an innovative customer support system that enables companies to remotely assist customers and address inquiries and problems

Reviewing a ticket s history

The notification that there are unused seats seems rather intentionally hidden showing only in small light font on the zendesk com agent admin people

Ability to clone light agent role

Form loaded after clicking start here for light agent that will call webservices api and update the ticket

I stand behind my original suggestion because reporting this information in dashboard form is a more effective way to justify to appropriate stakeholders

Set up the trigger

Note there s only one role for light agents in your account so if you change it it affects all your light agents

View the ticket in zendesk to make sure it all looks great and all the fields

Of course this form can have other fields in this example i am the requester and the light agent

7 know your agent

Alternatively you can create a custom role specifically for the light agents who create and edit articles

Create a macro that creates an internal note with a phrase you wouldn t have otherwise at the bottom of it the light agent would use this macro to enter